Managed IT & infrastructure
Infrastructure engineered for security and resilience.
Every security control depends on reliable infrastructure. We design, build, and manage networks, servers, and cloud environments with the documentation and change discipline that regulated organizations need.
Network Engineering
Well-designed networks are easier to secure, easier to troubleshoot, and easier to explain to an auditor. We design, deploy, and maintain network infrastructure with segmentation and documentation built in from the start.
What we do
- Switching, routing, and wireless design and deployment
- VLAN segmentation and secure network architecture
- Site-to-site connectivity and secure remote access
- Configuration management and backup for network devices
- Performance and capacity troubleshooting
What you receive
- Current network diagrams
- Device inventory and configuration backups
- Architecture documentation
Servers & Identity
Servers and directory services sit at the center of most environments. We manage them with hardening, least privilege, and lifecycle planning so they stay reliable and defensible.
What we do
- Windows Server deployment, hardening, and lifecycle management
- Active Directory and Microsoft Entra ID administration, including hybrid identity
- Group Policy design and privileged access management
- Virtualization host management
- Hardware and software inventory with end-of-life planning
What you receive
- Server and identity configuration documentation
- Privileged account inventory
- Lifecycle and replacement roadmap
Microsoft 365
Microsoft 365 administration that keeps collaboration productive and the tenant secure, with changes made deliberately and documented.
What we do
- User lifecycle management covering onboarding, role changes, and offboarding
- Exchange Online, SharePoint, OneDrive, and Teams administration
- Device management with Microsoft Intune
- License management and optimization
- Ongoing configuration hygiene aligned with our Microsoft 365 security baselines
What you receive
- Tenant administration documentation
- Access and offboarding records
- License utilization review
Cloud Infrastructure
Cloud services can strengthen resilience and security when they are planned and governed carefully. We help you adopt and operate cloud infrastructure without creating new blind spots.
What we do
- Microsoft Azure workload planning and deployment
- Hybrid connectivity between on-premises and cloud environments
- Cloud identity, access, and network security configuration
- Resource governance and cost visibility
- Due diligence support for cloud providers within your third-party risk program
What you receive
- Cloud architecture documentation
- Access and security configuration review
- Provider due diligence materials
Backups
A backup only matters if it can be restored. We design backup architectures that resist ransomware and verify recoverability through regular, documented testing.
What we do
- Backup architecture following the 3-2-1 principle
- Immutable or offline copies designed to resist ransomware
- Backup coverage for Microsoft 365 data
- Backup job monitoring and failure alerting
- Scheduled restore testing with documented results
What you receive
- Backup architecture and retention documentation
- Restore test records
- Coverage and job status reporting
Disaster Recovery
Disaster recovery planning connects technical capabilities to business priorities. We help define recovery objectives with business owners and prove they can be met.
What we do
- Recovery time and recovery point objectives defined with business owners
- Disaster recovery runbooks and system recovery priorities
- Failover planning for critical systems and connectivity
- Recovery testing and exercise documentation informed by the FFIEC Business Continuity Management booklet
What you receive
- Disaster recovery plan and runbooks
- Recovery test results and lessons learned
- Recovery priority matrix
Technical Support
Responsive, accountable support for the people and systems that keep your organization running, with every change and resolution recorded.
What we do
- User and workstation support
- Issue tracking with documented resolution
- Change management for infrastructure changes
- Coordination with internet providers, hardware vendors, and line-of-business application vendors
What you receive
- Ticket and change history
- Recurring support summaries
- Asset and configuration records
Support hours, response targets, and escalation procedures are defined in each service agreement.
Security built into operations
Managed to the same standard we assess against.
Because we also work on governance and compliance, we manage infrastructure the way an examiner or auditor expects to see it managed.
Least privilege by default
Administrative access is limited, separated from everyday accounts, and reviewed.
Documented changes
Infrastructure changes are planned, approved, and recorded, so your change history can be reviewed.
Tested recovery
Backups and recovery plans are proven through scheduled tests, not assumed to work.
Audit-ready records
Diagrams, inventories, and configurations stay current, so evidence is available when it is requested.
Next step
Looking for an infrastructure partner who understands compliance?
Tell us about your environment, your current provider arrangements, and what is not working today.
or email wes@sedsga.net